| Posted | : 25-04-2024 |
| Reference No. | : | WAU250435 |
| Job Type | : | Full Time |
| Job Location | : | Mandalay |
| Salary/Benefits | : | 250,000 (နေစားငြိမ်း) |
| Industry/Business | : | Hostel |
| For more details | : | 09 88 33 55 894 |
• Diploma in Hotel Management
• English Language (Intermediate Level).
• Computer Basics and knowledge of Front Office software.
• Minimum of (1) year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
• Have a passion for customer service, excellent communication skills.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to work an assigned shift.
• Ability to work under pressure.
• To be courteous, warm, smiling while dealing with guests.
• Must be eager to learn and self-motivated.
• Strong Leadership abilities, interpersonal and organizational skills
• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hostel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hostel information and guest concerns.
• Responsible for sending confirmation, arranging limousine service and ticket confirmation.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit policies.
• Allocate rooms and beds to expected arrivals after checking the guest's preferences and Special requests.
• Build strong relationships and liaise with all other departments especially housekeeping, reservations and accountant team etc.
• Operates the incoming and outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and transferring for in-house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Ensure Front office log book is always updated and actioned upon.
• Maintains master key control and key in and out.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to Hostel Manager.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Assist all departments in servicing the guests during high volume periods.
• Comply with hostel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.
• Perform all other ad hoc duties requested by Hostel Manager.
Industry : Hostel
Location : Amarapura Township, Mandalay
* Email your CV (Microsoft Word) to cv@mascotmyanmar.com, describing
“Senior Front Office - WAU250435” in the Subject of the email.
Email ပို့လျှင် Subject တွင် “Senior Front Office - WAU250435” ဟု ဖော်ပြပေးပါရန် မေတ္တာရပ်ခံအပ်ပါသည် ။
