| Posted | : 19-10-2023 |
| Reference No. | : | ESF191028 |
| Job Type | : | Full Time |
| Job Location | : | Thingangyun Township , Yangon |
| Salary/Benefits | : | 500,000 |
| Industry/Business | : | Travel & Tours |
| For more details | : | 09 88 11 88 965 |
• Any Bachelor's degree or Bachelor degree in Information Technology.
• English language skill is a must and other language is preferable.
• Computer Skills (Microsoft Office, Email, PDF, Photo design).
• Must have experience in (2) years in ticketing systems field. Also preferred a minimum of (1) year experience in the travel & tour industry.
• Knowledge in domestic and international airlines booking system such as GDS.
• Knowledge of computerized reservation systems (CRS) and ticketing software.
• Attention to detail and accuracy in handling ticketing procedures.
• Knowledge of airline regulations, fare rules, and ticketing policies.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Handle customer inquiries and requests for flight reservations, ticket purchases, and itinerary changes.
• Make sure all ticketing and booking documentation is completed accurately and complies with airline and industry regulations.
• Provide excellent customer service by addressing inquiries, resolving issues, and offering travel advice.
• Verify the accuracy of passenger information and ticket details.
• Support customers with special requests, such as seat assignments, special meals, and upgrades
• Stay updated information on airline fares, promotions, and pricing structures to provide customers with the best deals.
• Explain fare rules, restrictions, and penalties to customers.
• Provide customers with navigation airports, check-in procedures and up-to-date flight information (schedules, delays, and gate changes).
• Report the ticket issue and assist to superior for solving issue.
• Use computerized reservation systems (CRS) and ticketing software to book and issue airline tickets.
• Process refunds and exchanges as necessary, adhering to airline policies.
• Handle payment transactions, including cash and other forms of payment, ensuring security and accuracy.
• Maintain accurate records of transactions, passenger information, and ticketing details.
• Prepare daily reports on sales and bookings.
Business : Travel & Tours Company
Location : Thingangyun Township, Yangon
Working Hours : 8:30 AM to 5:00 PM
Off Days : Saturday (Half Day), Sunday and Gazette Holidays
* Email your CV (Microsoft Word) to cv@mascotmyanmar.com, describing
“Ticketing Consultant - ESF191028” in the Subject of the email.
Email ပို့လျှင် Subject တွင် “Ticketing Consultant - ESF191028” ဟု ဖော်ပြပေးပါရန် မေတ္တာရပ်ခံအပ်ပါသည် ။
